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Company wants new ways to connect to their customers.
Virginia Beach, VA (PRWEB) February 08, 2013
VehicleHistory.us.org is in the process of setting up a large-scale social media campaign to connect with their customers, company officials said.
“For too long, we've relied on our phone banks to communicate with people,” company spokesman Josh Fraser said. “But in this day and age, that's no longer enough. We need to be able to find ways to connect with our customers as easily as possible.”
The company said that people are often reluctant to call up a company for customer service, but are willing to engage with them through social media.
“Let's face it, ever since some companies started outsourcing their customer service overseas, phone support has had a bad name,” Fraser said. “But people have become used to engaging with companies online, and social media is often their most comfortable point of contact. So, it just makes sense for us to have a strong social media presence.”
The company will soon launch a blog, a Facebook page, a Twitter account, a Google+ account and more as part of their customer service efforts, Fraser said.
“Giving people more options is the heart of high quality customer service,” Fraser said. “Why wouldn't we move into this realm? It just makes sense for our company and for our customers.”
The new social media platforms should be up and running within the next two weeks, he said.
At VehicleHistory.us.org they take pride in providing most comprehensive vehicle history reports in United States and Canada. With hundreds of users daily, motor vehicle report availability and customer service are top priorities for VehicleHistory.us.org.
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